Shipping policy

Shipping Policy

Last updated: August 22, 2026

At Pavory, we work to process and ship every order as quickly and carefully as possible. Please review this Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.

Processing times may be longer during holidays, periods of high order volume, supplier delays, inventory updates, or other circumstances outside our control.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, carrier availability, customs processing, supplier processing, weather conditions, holidays, and other external factors.

Estimated shipping times after processing:

United States: 3–10 business days
Canada: 4–11 business days

Including the typical 1–3 business day processing period, the estimated total time from order confirmation to delivery is:

United States: approximately 4–13 business days
Canada: approximately 5–14 business days

These are estimated delivery timeframes and are not guaranteed delivery dates.

Business days generally exclude weekends and public holidays.

Shipping Costs

Standard shipping is complimentary on all orders delivered to the United States and Canada. No minimum purchase is required.

The final order total, including any applicable taxes, will be displayed before payment is completed.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow a few days for tracking information to update after your order has been dispatched.

Tracking updates may be delayed by the carrier, especially during weekends, holidays, customs processing, or high-volume shipping periods.

Shipping Locations

We currently ship to the United States and Canada.

If a destination is unavailable at checkout, we are unable to ship to that location at this time.

Incorrect or Incomplete Shipping Information

Please make sure that your shipping address is complete and accurate before placing your order.

Pavory is not responsible for delays, failed deliveries, lost packages, or returned shipments caused by incorrect, incomplete, inaccessible, or undeliverable shipping information provided by the customer.

If a package is returned because of an incorrect or incomplete address, additional shipping fees may apply before the order can be reshipped.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at:

support@pavorypets.com

We may be able to update the address if the order has not yet been processed or shipped. Once an order has been processed or shipped, we may not be able to make changes.

Customs, Duties, and Import Fees

Orders that cross an international border may be subject to customs duties, import taxes, or other local fees depending on the destination and applicable regulations.

If these fees are not collected at checkout, they may be charged by the local customs authority, carrier, or delivery provider.

Pavory is not responsible for customs delays or additional charges imposed by customs authorities, carriers, or government agencies.

Delivery Delays

Shipping delays may occur because of carrier delays, high order volume, customs processing, weather conditions, holidays, supplier processing delays, incorrect address information, or other factors outside our control.

If your order is significantly delayed, please contact us and we will help you review the available tracking and shipment information.

Lost, Stolen, or Delivered Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check your mailbox, front door, building reception, parcel locker, nearby delivery areas, and with neighbors or household members.

You may also need to contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact Pavory as soon as possible. We will help review the available tracking and delivery information.

Pavory cannot guarantee a replacement or refund for packages confirmed as delivered by the carrier, but each situation will be reviewed individually.

If tracking has not updated for an extended period or the package might be lost in transit, please contact us so we can review the shipment status.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@pavorypets.com

Please include:

• Your order number
• The email address used for the order
• Clear photos of the item
• Clear photos of the packaging
• A clear photo of the shipping label
• A brief explanation of the issue

We will review the issue and may offer a replacement, store credit, or refund, depending on the circumstances and our Return and Refund Policy.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on inventory availability, supplier processing, or fulfillment requirements.

If your items are shipped separately, you may receive more than one tracking number.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@pavorypets.com

We may be able to change or cancel your order if it has not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled and must follow our Return and Refund Policy.

Contact

If you have any questions about shipping, delivery, or tracking, please contact us at:

support@pavorypets.com