Refund policy
Last updated: August 5, 2026
At Pavory, we want you to be satisfied with your order. Please read this Return and Refund Policy carefully before making a purchase.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, clean, undamaged, and in its original packaging.
Items that show signs of use, pet hair, stains, odors, damage, washing, or improper handling may not be eligible for a return.
How to Request a Return
To request a return, please contact us at:
When contacting us, please include:
• Your order number
• The email address used for the order
• A brief explanation of the return request
• Photos of the product if the item arrived damaged, defective, or incorrect
Please do not send the item back without contacting us first. Returns must be reviewed and approved before they are shipped back.
If your return is approved, we will provide the applicable return instructions.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Pavory is not responsible for return packages that are lost or damaged in transit. We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return has been completed.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
• Your order number
• The email address used for the order
• Clear photos of the item
• Clear photos of the packaging
• A clear photo of the shipping label
• A brief explanation of the issue
If the claim is approved, we may offer a replacement, store credit, or refund depending on the circumstances.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow several business days for your bank or payment provider to process and display the refund after it has been issued.
Pavory cannot control the processing time of your bank, card issuer, or payment provider.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We may be able to cancel your order if it has not yet been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled and must follow the return process described in this policy.
Non-Returnable Items
We do not accept returns for:
• Used items
• Items with pet hair, stains, odors, or signs of wear
• Items damaged after delivery because of customer handling, misuse, washing, or improper care
• Items returned without prior approval
• Items returned outside the 30-day return window
• Gift cards, if applicable
Contact
For questions about returns or refunds, please contact us at: