Terms of service

Last updated: July 16, 2026

Welcome to Pavory.

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, browsing our store, placing an order, or purchasing from Pavory, you agree to these Terms of Service.

Please read these terms carefully before using our store.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our website, products, or services for any illegal, unauthorized, harmful, abusive, or fraudulent purpose.

You may not attempt to interfere with the security, operation, or functionality of our website.

Product Information

We work to present our products, descriptions, images, prices, specifications, dimensions, and availability as accurately as possible.

However, we do not guarantee that all product descriptions, images, pricing, availability, shipping details, or other content on our website will always be complete, current, or error-free.

Product colors, materials, size, texture, and appearance may vary slightly depending on your screen settings, lighting, product batches, supplier updates, or manufacturing differences.

Before placing an order, you are responsible for reviewing product details, dimensions, specifications, and compatibility to make sure the product is suitable for your needs.

Pricing, Taxes, and Availability

All prices are displayed in the currency shown at checkout.

Product prices, promotions, shipping costs, taxes, and availability may change without notice.

The final order total, including any applicable taxes and shipping costs, will be displayed at checkout before payment is completed.

We reserve the right to correct errors in product information, pricing, promotions, availability, or shipping information.

If an error affects an order you placed, we may contact you to confirm the corrected information or cancel and refund the order.

Orders and Payment

When you place an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

Your order is not confirmed until payment has been successfully processed.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, inaccurate, unauthorized, or affected by pricing, availability, or shipping errors.

If your payment is declined, your order may not be processed.

Shipping and Delivery

Shipping times, costs, and delivery estimates are described in our Shipping Policy and displayed where applicable at checkout.

Estimated delivery times are not guaranteed and may vary due to carrier delays, customs processing, holidays, weather, high order volume, supplier processing times, or other factors outside our control.

You are responsible for providing a complete and accurate shipping address at checkout.

Pavory is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or inaccessible shipping information provided by the customer.

If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply before the order can be reshipped.

Returns, Refunds, and Cancellations

Returns, refunds, cancellations, and damaged or defective item claims are handled according to our Return and Refund Policy.

Please review our Return and Refund Policy before placing an order.

If you need to cancel an order, please contact us as soon as possible at:

support@pavorypets.com

We may be able to cancel your order if it has not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled and must follow the return process.

Customer Responsibilities

You agree to use our products responsibly and according to their intended purpose.

Before ordering, please review product dimensions, specifications, usage instructions, and details to make sure the product is suitable for your pet, vehicle, home, or intended use.

Pavory is not responsible for issues caused by misuse, improper handling, failure to check product dimensions before purchase, incorrect installation, or use outside the intended purpose of the product.

You are responsible for supervising pets when using pet-related products and for determining whether a product is appropriate for your pet’s size, behavior, needs, and environment.

Prohibited Uses

You may not use our website or services:

• For any unlawful purpose
• To violate any applicable laws or regulations
• To infringe upon our intellectual property rights or the rights of others
• To submit false, misleading, or fraudulent information
• To upload or transmit harmful code, malware, or viruses
• To interfere with the operation or security of our website
• To collect or track personal information of others without authorization
• To abuse, harass, defame, intimidate, or discriminate against any person

We reserve the right to terminate or restrict access to our website or services if we believe these terms have been violated.

Intellectual Property

All content on this website, including text, images, logos, graphics, product descriptions, branding, design elements, layout, and visual content, is owned by or licensed to Pavory and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use any content from our website without our written permission.

Third-Party Services

Our store may use third-party services, including payment processors, shipping providers, analytics tools, marketing tools, suppliers, fulfillment partners, and e-commerce platforms.

Your use of these services may be subject to the terms and privacy policies of those third-party providers.

We are not responsible for the content, policies, availability, errors, delays, or actions of third-party services that are outside our control.

Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions on our website at any time.

This includes errors related to product descriptions, images, pricing, promotions, availability, shipping information, taxes, and other content.

We may update information, cancel orders, or correct errors without prior notice, including after an order has been submitted.

Limitation of Liability

To the maximum extent permitted by law, Pavory is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our liability for any claim related to a product or order will not exceed the amount paid by you for that product or order.

Nothing in these Terms of Service limits any rights you may have under applicable consumer protection laws.

No Guaranteed Results

We do not guarantee that our website will always be uninterrupted, secure, or error-free.

We do not guarantee that all issues, defects, interruptions, or errors will be corrected immediately.

We do not guarantee specific results from using our products beyond the product descriptions and information provided on our website.

Changes to These Terms

We may update or modify these Terms of Service at any time.

Changes will take effect when posted on this page.

Your continued use of our website after changes are posted means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of New Brunswick and the applicable federal laws of Canada, without regard to conflict of law principles.

Contact

If you have any questions about these Terms of Service, please contact us at:

support@pavorypets.com